Customer Service or lack of it Tesco edition

So the story starts off as a negative then goes positive and then ends on a negative. As every story should. So its starts with me looking to make tea/dinner/ evening meal. I fancy Pie Mash and Beans. A slight problem arises this is that I lack potatoes. So i looked into different options chips no potatoes but generally quite quickly come to the conclusion I have to get potatoes. Like very respectable middle class people I um and ah about whether to drive all the way to Waitrose but do think they would not look kindly in one of their customers have pie and mash!!!. After more time spent then it would have taken me to drive there I decide just to go to the local Tesco store.

So I walk straight into Tesco and get some potatoes (as this is what I was after I thought it would be a good idea). And then a brain wave (The positive). Tesco sells beer. Sadly for me beer was at the other end of the store but i digress. I decide to get some beer it is a brand that you probably all may know and so no point advertising it. Also then I would say there are other brands on the market blah blah blah.

So I pick the beer up and walk to the till (I am a direct shopper). It is at this point I must say, i don't care to talk to people at Tesco's mainly just through bad experiences, as Im sure many of the people that work behind the tills are very nice. But today is not going to change that. So I go to the self scan tills at the front. The tills that never weighs anything properly and shouts if you do something wrong. e.g put the FUCKING potatoes in the bag. So as you know alcohol now has to be authorised by a "person" at these tills. This is fine I work in retail and don't have a problem with it. What I do have a problem with is the TUT. Yes people a TUT because I wanted to pay for a product in their store so I could give them money so I could pay there FUCKING wages.

AND

if that was not enough I was forcefully told that as I know alchoel has to be authorised why I did not just go to a manned till. Now I don't go to a manned till because people that work on the tills in Tesco don't want to speak to me, look at me or anything, but strangely they do enjoy throwing food down the line at me. If its that much of a problem why have BLOODY self scan tills in the first place. As a good customer I smile politely and just mutter as I leave.

Now I would never ever say what Tesco's this is as it would be bad for the store as they may loose the  single person that reads this article




























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